We want you to be happy with your purchase from The Clock Shop.
Collection and courier
Online orders can be collected from our shop in Dullstroom, Mpumalanga. Courier delivery may be arranged on request, subject to destination and suitability for transport. Please contact us before ordering so we can confirm the delivery charge and arrangements. Please inspect your clock when you receive it.
Change of mind (online orders)
You may cancel an online order and return the item within 7 days of receiving it, without reason or penalty. Please return the item unused and in its original packaging where available. For a change-of-mind return, you pay the cost of returning the item. We refund the amount paid by EFT, to the account used for payment, within 30 days of your cancellation.
Warranties
These are our own warranties, given in addition to your rights under the Consumer Protection Act:
| Item | Our additional warranty |
|---|---|
| New mechanical clocks (cuckoo, mantel, wall and grandfather) | 2 years |
| Clock Factory clocks (made by us) and plastic clocks | Free replacement if faulty on arrival (out-of-box failure). Your rights under the Consumer Protection Act also apply. |
| Pre-owned and antique clocks | 6 months |
| Clock repairs by The Clock Shop | 6 months on workmanship and parts supplied and fitted by us, covering the repair performed. Unrelated faults are not covered by this additional warranty. Your statutory rights remain unaffected. |
Our additional warranties exclude damage caused by misuse, incorrect setup, improper transport or third-party repairs. These exclusions do not remove your statutory rights.
Your rights under the Consumer Protection Act
Your rights under the Consumer Protection Act apply to every clock we sell. Within six months of receiving your clock, if it fails to meet the applicable statutory quality standards, you may return it at our risk and expense and choose a repair, replacement or refund, subject to the Act. For a qualifying defective-goods return, we pay the cost of returning the item.
Pre-owned and antique clocks
Our pre-owned and antique clocks are sold with their age, condition and any known defects clearly described. Any specific defects or limitations will be disclosed before purchase and recorded as accepted by you. A clock’s age and disclosed condition are taken into account when assessing reasonable quality and durability. Damage caused by misuse or incorrect handling is not a product defect.
Personalised and custom items
Clocks made to your specifications or clearly personalised cannot be cancelled for change of mind. This does not affect your rights if the item is defective, incorrect or not as described.
How to return an item
Contact us first with your order number:
- Phone: +27 13 254 0022
- WhatsApp: +27 72 460 8288
- Email: online@theclockshop.co.za
You can bring the item to our shop, or we can arrange a courier collection for you.